Shipping policy

Shipping Policy

Last Updated: July 20, 2026

Welcome to PROWIPES. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

1. Order Processing

  • All orders are processed within 1–2 business days after successful payment confirmation.

  • Orders are processed from Monday to Saturday, excluding public holidays.

  • Orders placed on Sundays or public holidays will be processed on the next business day.

2. Shipping Coverage

We currently ship across India.

At this time, we do not offer international shipping.

3. Delivery Timeline

Estimated delivery times are:

  • Metro Cities: 2–5 business days

  • Other Cities & Towns: 3–7 business days

  • Remote Locations: 5–10 business days

Delivery times are estimates and may vary depending on the courier partner, weather conditions, public holidays, or other circumstances beyond our control.

4. Shipping Charges

  • Shipping charges, if applicable, will be displayed during checkout before you complete your order.

  • Any free shipping offers will be clearly mentioned on the website and are subject to applicable terms and conditions.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation email and/or SMS containing your tracking details.

You can use the tracking number provided to monitor your shipment through the courier partner's tracking portal.

6. Delivery Attempts

Our courier partners will make delivery attempts according to their standard delivery procedures.

If delivery cannot be completed due to an incorrect address, recipient unavailability, or refusal to accept the shipment, the package may be returned to us. Additional shipping charges may apply for re-dispatch.

7. Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

PROWIPES is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses provided during checkout.

8. Damaged or Missing Shipments

If your order arrives damaged, leaking, or appears to have been tampered with:

  • Do not accept the package if it is visibly damaged, where possible.

  • Contact us within 48 hours of delivery.

  • Share your order number, photographs of the product, and photographs of the package.

We will investigate the issue and provide a suitable resolution, which may include a replacement or refund in accordance with our Return & Refund Policy.

9. Delayed Deliveries

While we make every effort to ensure timely delivery, delays may occur due to:

  • Weather conditions

  • Natural disasters

  • Transport disruptions

  • Government restrictions

  • Public holidays

  • Courier operational issues

We appreciate your patience in such situations.

10. Cash on Delivery (COD)

If Cash on Delivery (COD) is available, it will be displayed as a payment option during checkout for eligible PIN codes.

We reserve the right to enable or disable COD for certain products, order values, or serviceable locations.

11. Contact Us

For any shipping-related questions or concerns, please contact us:

PROWIPES

Email: support@prowipes.store

Phone: +91-73504 16975

Business Hours:

Monday – Saturday

10:00 AM – 6:00 PM IST

By placing an order on our website, you agree to the terms outlined in this Shipping Policy.