Refund policy

Return & Refund Policy

Last Updated: July 20, 2026

Thank you for shopping with PROWIPES.

We strive to provide high-quality cleaning products. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility

We accept returns within 7 days from the date of delivery if:

  • The product received is damaged or leaking.

  • You received the wrong product.

  • The product is defective.

  • The item is unused, unopened, and in its original packaging.

2. Non-Returnable Items

For hygiene and safety reasons, we do not accept returns for:

  • Opened or used cleaning products.

  • Products with broken seals due to customer use.

  • Items damaged due to misuse or improper storage.

  • Products purchased during clearance or promotional sales (unless damaged or incorrect).

3. Damaged or Incorrect Products

If you receive a damaged, leaking, or incorrect item, please contact us within 48 hours of delivery.

Please share:

  • Your Order Number

  • Photos of the product

  • Photos of the shipping package

  • A short description of the issue

After verification, we will provide a replacement or full refund at no additional cost.

4. Refund Process

Once your returned item is received and inspected:

  • Approved refunds will be processed within 5–7 business days.

  • Refunds will be credited to your original payment method.

  • Depending on your bank or payment provider, it may take an additional 3–7 business days for the amount to reflect in your account.

5. Return Shipping

  • If the return is due to our mistake (wrong product, damaged, or defective item), PROWIPES will bear the return shipping cost.

  • If the return is due to any other eligible reason, the customer may be responsible for return shipping charges.

6. Order Cancellation

Orders can be cancelled before they are shipped.

Once an order has been shipped, it cannot be cancelled. However, eligible returns may be requested after delivery according to this policy.

7. Replacement Policy

We offer replacements for:

  • Damaged products

  • Defective products

  • Incorrect products delivered

Replacement requests must be submitted within 48 hours of receiving the order.

8. Contact Us

For return or refund requests, please contact us:

Email: support@prowipes.store

Phone: +91-73504 16975

Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM (IST)

We aim to respond to all requests within 24 business hours.

By placing an order on our website, you acknowledge that you have read and agreed to this Return & Refund Policy.